Why MSP Support Beats a Break-Fix Approach

December 22, 2020

Computers break at challenging times. Always. And there’s no worse time than the holiday season. Your employees want to spend time with family and friends, relaxing and reminiscing. They do not want to wait around for a fix or to find a replacement. That’s one reason a managed service provider (MSP) is a good choice year-round.

Many businesses have more work at the end of the year. An employee saddled with a laptop that won’t load necessary business applications is not productive. A wider system problem is even more costly. According to Gartner, “the average cost of network downtime is around $5,600 per minute.” Do you want to lose about $300,000 an hour during your busy season?

Even businesses that close the office for the holiday season have employees trying to get work done before the vacation. A broken computer is not going to help them meet their deadlines.

Relying on the break-fix model of computer care isn’t going to serve you well during the holiday season. Even those companies with a dedicated IT person could struggle when something goes wrong if that individual is already away for the holidays.

At many times of year, you’re patient: you can wait for someone to come in and fix that desktop or deal with the printer that’s acting up. But, if you’re calling a company in sporadically, they have no obligation to be available when you need help. If they’re backed up, you’ll need to try the next option for computer repair that came up in your Google search.

Also, computer help hired at short notice won’t know your particular setup or business needs. Their focus is on getting you up and running now. They won’t weigh short- and long-term approaches that fit your specific objectives.

Prepare for the Worst with MSP Support

Partnering with an MSP gives your business a different experience. For one thing, there is always an IT expert on call to assist you. They have also learned your IT setup and may even have installed your computers in the first place. That means there’s no steep learning curve to figure out a unique system configuration. They can quickly identify the problem and get you back up and running.

Additionally, an MSP will understand your business objectives and your unique technology considerations. For example, they’re not going to suggest you replace a broken laptop with a desktop, not when your people move around to meet clients and brainstorm with colleagues.

Contracting with an MSP, you won’t have to worry about exorbitant fees for computer help during holidays. You’ll pay a fixed monthly fee that offers financial and strategic predictability.

Your MSP partner is also invested in your business success. Knowing you are approaching a peak period, they can prepare your setup to be more resilient. They will also know to scale up cloud computing services when you’re bringing in more people to get the job done. Or, recognizing your business is on a break, they could schedule time-consuming upgrades or integrations for the lull.

At any point in the year, an MSP can also help your business reduce costs. By providing the best technology for your tasks and putting disaster protection in place, an MSP doubles operational efficiency, too.

Sign on with an MSP early, and go into every holiday season knowing there are IT elves on call if you need them. Don’t wait until disaster strikes to start looking for help. Learn more by calling us at (416) 848-6218 or 1 (888) 268-2564.

More To Explore

Low cost, low effort, effective Patch Management

February 26, 2023

Patch Management doesn’t have to be complex or costly. Keeping your computers up to date with the latest software updates and security patches is essential

Securing Your Legacy Architecture: Why and How

September 27, 2022

Some business applications are so essential they are always on, 24/7. That makes them difficult to update or replace. You may also have hardware or

The Rise of Vishing Attacks: Understanding the Threat

September 22, 2022

As technology evolves, so do the methods used by cybercriminals to target individuals and businesses. Voicemail phishing, also known as vishing, is the latest threat

Talk to Your Staff About Tech Success and Stumbling Blocks

September 20, 2022

You may be in charge of tech for your entire business, but that doesn’t mean you actually use all the technology you source, install, and

Data Breaches Are Getting Worse: Know the Basics

September 15, 2022

The exposure of sensitive information can be disastrous for individuals, businesses, or governments. Yet data breaches aren’t going away. The first data breach compromised more

How to Reduce PC Power Consumption

September 13, 2022

You probably grew up having a parent saying, “turn the lights off!” That was the number-one way to save on the power bill. But now,

We Love to help

We’re dedicated to offering you the best services for your business. Whether you need a one-time solution or ongoing support, you can count on us to get the job done well. Even if you don’t quite know what problem you are looking to solve, our outstanding team is standing by with all the solutions in-hand. Complete the contact form below and start erasing your problems.

Is Managed Service a good fit for my business?

If your business is among those that require efficient, sophisticated technological guidance and protections, the ongoing support of an MSP can be a game changer.

If you’d like to learn more about the types of managed services that we offer, contact us directly

We Are A Company Made Up Of People Who Love What They Do.

Combining an extensive set of individual talents and over 30 years of professional IT experience, our team has come together with a shared goal: serving small businesses.