Legal

Terms of service

Last updated 13 August 2026.

1. Agreement

These terms govern the provision of managed IT services by PCR — Managed IT to the customer identified in the applicable order form or service agreement. Where a signed service agreement conflicts with these terms, the signed agreement prevails.

2. Services and scope

We provide the services described in the tier selected by the customer, as published at pcrepairs.com/pricing at the time of order. Exclusions published on the tier pages form part of these terms. Work outside the selected scope — including projects, migrations, office relocations, and remediation of environments not built or onboarded by us — is quoted and charged separately.

"Unlimited helpdesk", where offered, means an unlimited number of support requests from authorised users. It does not mean unlimited engineering hours, project work, or scope beyond the tier definition.

3. Term and termination

The initial term is 12 months from the go-live date, after which the agreement continues month to month. Either party may terminate on 30 days' written notice after the initial term. Either party may terminate immediately for material breach not cured within 30 days of written notice.

On termination we will provide full environment documentation, administrative credentials and customer data in standard exportable formats at no charge, and will remove our access within 24 hours of cutover. There is no offboarding or exit fee.

4. Fees and billing

Fees are as set out in the order form. Listed prices assume annual billing; monthly billing is available at a 10% premium. Onboarding fees are payable in advance and are non-refundable once onboarding work has commenced. Seat counts are reconciled quarterly and adjusted accordingly. Invoices are due 30 days from issue; overdue amounts may accrue interest at 1.5% per month.

Base rates are held for the initial 12-month term. Third-party licence costs are passed through at the vendor's prevailing rate and may change when the vendor changes them; we will give 30 days' notice where we receive it.

5. Customer responsibilities

The customer will: provide timely access and information reasonably required to deliver the services; maintain valid licences for software in use; designate authorised contacts; implement security recommendations classified as critical, or accept the documented risk in writing; and not knowingly use the services for unlawful purposes.

6. Ownership

The customer retains ownership of its data, Microsoft tenant, domains, and all accounts. We retain ownership of our tooling, automation, methodologies and templates. Documentation produced about the customer's environment is licensed to the customer perpetually and is exportable at any time.

7. Automation and human approval

Services include automated actions performed against customer systems through scoped, least-privilege API permissions granted by the customer. Actions classified as destructive — including account deletion, security policy modification and data removal — require human approval before execution. All automated actions are logged in an auditable record available to the customer. The customer may revoke delegated permissions at any time, and acknowledges doing so may prevent delivery of the services.

8. Service levels

Response time targets by tier are published in the service level agreement, which forms part of these terms. Service credits are the exclusive remedy for failure to meet a stated response target.

9. Warranties and disclaimers

We warrant that services will be performed with reasonable skill and care in accordance with industry practice. Except as expressly stated, services are provided without further warranty of any kind. We do not warrant that systems will be free from downtime, defects or security incidents. No security programme eliminates risk entirely.

10. Limitation of liability

Neither party is liable for indirect, incidental, special or consequential damages, or for lost profits or lost data, however caused. Our aggregate liability arising out of or relating to this agreement is limited to the fees paid by the customer in the 12 months preceding the event giving rise to the claim. These limits do not apply to liability that cannot be excluded by law, or to either party's indemnity obligations for breach of confidentiality.

11. Confidentiality

Each party will protect the other's confidential information with at least the care it applies to its own, and will not disclose it except to personnel and subcontractors who need it and are bound by equivalent obligations. These obligations survive termination by three years.

12. Subcontractors

We may use subcontractors, including contracted on-site technicians, to deliver parts of the service. We remain responsible for their performance and ensure they are bound by equivalent confidentiality and security obligations.

13. Changes

We may update these terms on 30 days' notice. Where a change materially reduces the customer's rights, the customer may terminate without penalty before the change takes effect.

14. General

This agreement is governed by the laws of the Province of Ontario, Canada, without regard to conflict of law principles. If any provision is held unenforceable, the remainder continues in effect. Neither party may assign without the other's consent, except to a successor in a merger or sale of substantially all assets.

Questions about these terms: [email protected]